R is for Reliable

2020 has not been what any of us have expected. You hear it all the time. But around our office it really got us thinking, what CAN we do to make 2020 better? What CAN we do to be better as a team and as individuals? And it made us circle back to FRANK and our company values. We want to make our client’s business better and we can do that by continuing to be reliable even through uncertainty.

Reliable is a very important part of our culture and who we want to be as a team. This year has shown all of us how important reliability truly is in the business world. If you want to build trust with someone then you need to show them how you can be reliable. So it got us thinking about what other words reflect reliable. To be reliable means to be present, to be active in whatever you are responsible for, and to be available.

For us reliable means not only answering phone calls and emails, but also bringing our top talent, knowledge, and software recommendations every day to our clients. We also want to be consistent for our clients. We were able to continue to provide services to our clients even when we were working from home. But we had to adjust how we work with each other with everyone working remotely. We utilized a lot of chat and video functions to be able to be present for each other every day. Working through this tough time we have been able to become even more reliable to each other as a staff by having better forms of communication.

As we look towards 2021 no one knows what the next year will bring. But one thing is for sure, you can either have 2020 make you better or break you. For us at Devine we are always looking to improve and we have found that by focusing on our company values we know that we can always move in the right direction no matter what.

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Krystyn DeMasie